LEGAL://PROTOCOL

LEGAL PROTOCOLS

PRIVACY PROTOCOL

Last updated: 2026-07-27 | Version: 2.1.0

1. DATA_CONTROLLER_IDENTIFICATION

conversioncopyhouse, registered at Crer. Antonio Machado 2, Aldaia, Valencia, España, España, is the Data Controller responsible for the processing of personal data collected through this website. For any privacy-related inquiries, contact us at [email protected].

2. DATA_COLLECTION_PROTOCOL

We collect personal data that you voluntarily provide to us, including: full name, email address, phone number, company name, project details, and payment information. We also automatically collect certain technical data including IP addresses, browser type, operating system, referral URLs, and browsing behavior on our site through cookies and similar technologies.

3. LEGAL_BASIS_FOR_PROCESSING

We process your personal data under the following legal bases as defined by the EU General Data Protection Regulation (GDPR): (a) Performance of a contract — processing necessary to fulfill our copywriting service agreements; (b) Legitimate interests — processing necessary for our legitimate business interests, such as improving our services and marketing; (c) Consent — where you have given explicit consent for specific processing activities; (d) Legal obligation — processing required to comply with applicable laws.

4. DATA_USAGE_PROTOCOL

Your personal data is used for: delivering and managing our copywriting services; communicating with you about projects, invoices, and support; processing payments and maintaining financial records; sending marketing communications (only with your explicit consent); improving our website, services, and customer experience; complying with legal and regulatory obligations.

5. DATA_RETENTION_PROTOCOL

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Client project data is retained for 5 years after the completion of the last project for accounting and legal compliance purposes. Marketing consent data is retained until withdrawal of consent. Technical logs are automatically purged after 12 months.

6. DATA_SHARING_PROTOCOL

We do not sell your personal data to third parties. We may share your data with: trusted service providers (hosting, payment processing, email delivery) who are bound by data processing agreements; legal authorities when required by law; professional advisors (lawyers, accountants) as necessary for business operations. All third-party processors are selected based on their GDPR compliance and data protection standards.

7. YOUR_RIGHTS_PROTOCOL

Under the GDPR, you have the following rights: (a) Right of Access — request a copy of your personal data; (b) Right to Rectification — request correction of inaccurate data; (c) Right to Erasure — request deletion of your personal data; (d) Right to Restriction — request restriction of processing; (e) Right to Data Portability — receive your data in a structured, machine-readable format; (f) Right to Object — object to processing based on legitimate interests; (g) Right to Withdraw Consent — withdraw consent at any time. To exercise any of these rights, contact [email protected].

8. INTERNATIONAL_DATA_TRANSFERS

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your personal data during international transfers.

9. DATA_SECURITY_PROTOCOL

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection practices.

10. COMPLAINT_RESOLUTION

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) at https://www.aepd.es. We encourage you to contact us first at [email protected] so we can address your concerns directly.

COOKIES PROTOCOL

Last updated: 2026-07-27 | Version: 2.1.0

1. COOKIE_USAGE_PROTOCOL

conversioncopyhouse, operating from Crer. Antonio Machado 2, Aldaia, Valencia, España, España, uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior patterns. This Cookies Policy explains what cookies are, how we use them, and how you can manage your cookie preferences.

2. COOKIE_TYPES_DEPLOYED

We deploy the following categories of cookies: (a) Strictly Necessary Cookies — essential for website functionality, including session management and security tokens; (b) Analytics Cookies — collecting anonymized data about site usage, page views, and navigation patterns; (c) Preference Cookies — remembering your settings and preferences for future visits; (d) Marketing Cookies — tracking your activity across websites to deliver relevant advertisements.

3. SPECIFIC_COOKIES_INVENTORY

cookies_accepted (Strictly Necessary) — Duration: 365 days — Purpose: Stores your cookie consent preference. session_id (Strictly Necessary) — Duration: Session — Purpose: Maintains your authenticated session. _ga (Analytics) — Duration: 2 years — Purpose: Google Analytics visitor identification. _gid (Analytics) — Duration: 24 hours — Purpose: Google Analytics session tracking.

4. COOKIE_MANAGEMENT_PROTOCOL

You can manage your cookie preferences through: (a) Our cookie consent banner displayed on your first visit; (b) Your browser settings — instructions for Chrome, Firefox, Safari, and Edge are available in their respective help documentation; (c) By contacting us directly at [email protected]. Please note that disabling certain cookies may affect website functionality and your user experience.

5. THIRD_PARTY_COOKIES

Some cookies are placed by third-party services that appear on our pages. We do not control these third-party cookies. We use Google Analytics for website analytics, which places cookies to collect anonymized usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

6. POLICY_UPDATES_PROTOCOL

We may update this Cookies Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised last updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

REFUND PROTOCOL

Last updated: 2026-07-27 | Version: 2.1.0

1. REFUND_ELIGIBILITY_PROTOCOL

At conversioncopyhouse, based at Crer. Antonio Machado 2, Aldaia, Valencia, España, España, we are committed to delivering exceptional copywriting services. This Refund Policy outlines the conditions under which refunds may be requested and processed for services provided through our website.

2. PROJECT_CANCELLATION_PROTOCOL

You may cancel a project and receive a full refund if cancellation occurs before work has commenced (defined as within 48 hours of payment and before any deliverables have been produced). Cancellations after work has begun but before the first draft delivery are eligible for a 50% refund of the project fee. No refunds are available after the first draft has been delivered for review.

3. REVISION_COVERAGE_PROTOCOL

All projects include up to two (2) rounds of revisions at no additional cost, provided the revision requests are within the original project scope. Additional revision rounds beyond the included two are subject to a separate fee of 150€ per round. Revision requests must be submitted within 14 days of the initial delivery.

4. QUALITY_DISPUTE_PROTOCOL

If you believe the delivered work does not meet the agreed-upon project specifications, you must notify us within 7 days of delivery at [email protected]. We will review the dispute and, if the work is found to be materially non-compliant with the agreed scope, we will either: (a) revise the deliverables at no additional cost; or (b) issue a partial or full refund at our discretion based on the extent of non-compliance.

5. REFUND_PROCESSING_PROTOCOL

Approved refunds are processed within 10 business days to the original payment method. Refunds are issued in Euros (€). conversioncopyhouse is not responsible for currency conversion fees or bank charges associated with refund transactions. You will receive email confirmation when a refund has been initiated.

6. NON_REFUNDABLE_ITEMS

The following are not eligible for refunds: rush fees for expedited delivery; third-party costs incurred on your behalf (stock photography, specialized tools, etc.); consulting sessions that have been delivered; custom research or strategy documents that have been delivered. Digital products and template purchases are non-refundable once downloaded.

7. EU_CONSUMER_RIGHTS

As a consumer based in the European Union, you have statutory rights under EU consumer protection laws, including the right to withdraw from distance contracts within 14 days of purchase. However, if work has already commenced with your explicit consent, this right may be waived proportionally to the work completed. This refund policy does not affect your statutory consumer rights.

TERMS OF SERVICE

Last updated: 2026-07-27 | Version: 2.1.0

1. SERVICE_ACCEPTANCE_PROTOCOL

These Terms of Service ("Terms") govern the provision of copywriting and content services by conversioncopyhouse, registered at Crer. Antonio Machado 2, Aldaia, Valencia, España, España ("Provider", "we", "us") to you ("Client", "you"). By engaging our services, submitting a project inquiry, or making a payment, you agree to be bound by these Terms in their entirety.

2. SCOPE_OF_SERVICES

conversioncopyhouse provides copywriting, content strategy, and related marketing communication services as described in individual project proposals and service descriptions. The specific scope, deliverables, timeline, and pricing for each project are defined in the written proposal or invoice accepted by the Client. Any work outside the agreed scope requires a separate written agreement and additional fee.

3. PAYMENT_PROTOCOL

All fees are quoted in Euros (€) and are exclusive of VAT unless otherwise stated. Payment terms are as follows: 50% upfront deposit required before project commencement; remaining 50% due upon final delivery. Invoices are payable within 14 days of issue. Late payments incur a 2% monthly surcharge. We accept payment via Stripe payment link or bank transfer. No work will commence until the deposit has been received and cleared.

4. INTELLECTUAL_PROPERTY_PROTOCOL

Upon full payment of all fees, the Client receives full ownership and intellectual property rights to all final deliverables produced under the project agreement. conversioncopyhouse retains the right to display completed work in portfolio and marketing materials unless the Client objects in writing. Draft materials, research notes, and working files remain the property of conversioncopyhouse unless otherwise agreed.

5. CONFIDENTIALITY_PROTOCOL

Both parties agree to maintain strict confidentiality of all proprietary information shared during the course of the project. This includes business strategies, financial information, trade secrets, client lists, and unpublished content. This obligation survives the termination of the service agreement for a period of 3 years.

6. LIABILITY_LIMITATION

conversioncopyhouse's total liability under any project agreement shall not exceed the total fees paid by the Client for that specific project. We are not liable for indirect, incidental, consequential, or punitive damages. We are not responsible for the business outcomes of copywriting recommendations, though we strive to deliver the highest quality work possible. The Client is responsible for ensuring all content complies with applicable advertising regulations in their target markets.

7. TERMINATION_PROTOCOL

Either party may terminate a project agreement with 7 days written notice. In the event of termination by the Client, all work completed up to the termination date must be paid in full. In the event of termination by conversioncopyhouse, the Client will receive all completed work and a pro-rata refund for any prepaid fees relating to undelivered work.

8. GOVERNING_LAW

These Terms are governed by and construed in accordance with the laws of Spain and the European Union. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Valencia, Spain. Both parties agree to attempt amicable resolution before pursuing formal legal proceedings. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms.

9. AMENDMENTS_PROTOCOL

conversioncopyhouse reserves the right to amend these Terms at any time by posting updated versions on this page. The applicable Terms are those in effect at the time of project engagement. Continued engagement of our services after any amendments constitutes acceptance of the updated Terms.

10. CONTACT_PROTOCOL

For any questions regarding these Terms, contact us at: conversioncopyhouse, Crer. Antonio Machado 2, Aldaia, Valencia, España, España. Email: [email protected]. Phone: +34 668 02 47 39.